Shipping Policy
Effective Date: August 12, 2025
At Esthetix Spa (“we,” “our,” “us”), we primarily provide in-person spa services. However, we also offer physical and digital products, such as gift cards, skincare products, and wellness accessories, which may be shipped to you.
This Shipping Policy explains how we process and deliver physical goods purchased through our website, by phone, or in person.
1. Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.
In case of delays due to stock availability or high demand, we will notify you via email or phone.
2. Shipping Methods & Delivery Times
We partner with trusted couriers (e.g., USPS, UPS, FedEx, Royal Mail) to ensure safe and timely delivery. Delivery times vary based on your location:
Domestic (USA): 3–7 business days.
UK & International: 7–21 business days.
Delivery times are estimates and may vary due to weather, customs processing, or courier delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on the destination, package size, and weight.
Free shipping promotions, if applicable, will be clearly displayed on our website.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery status.
5. International Shipping
We ship internationally to select countries.
Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
6. Damaged or Lost Packages
If your order arrives damaged, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
If your order is lost in transit, we will work with the courier to investigate and resolve the issue.
7. Products & Services
Products are delivered to you.
Spa services are performed in person at our physical location and are not eligible for shipping.
8. Contact Us
If you have any questions about shipping, please contact us:
Esthetix Spa
447 Great Mall Dr
Milpitas, CA 95035
Phone: (408) 386-7434
Email: Innerglow56@gmail.com